Witfield Hardware Privacy Policy

Effective Date: 01 November 2025

Witfield Hardware ("we", "our", or "us") operates the website https://www.witfieldhardware.co.za/ (the “Service”). This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or interact with our Service. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect different types of data to provide and improve our services:

a. Personal Data

While using our Service, you may be asked to provide personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Physical address (Street, City, Province, ZIP/Postal code, Country)
• Payment or financial information (e.g., bank details, credit card information)

b. Usage Data

We may automatically collect data on how the website is accessed and used. This may include:

• Your IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Device type and identifiers
• Date and time of access
• Diagnostic and performance data

c. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance your experience and analyse website traffic. These include:

• Session Cookies – for operating our website
• Preference Cookies – to remember your preferences
• Security Cookies – for website security

You may disable cookies through your browser settings, but some features may become unavailable.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and maintain the Service
• To process transactions securely
• To improve user experience and functionality
• To send notifications, newsletters, or promotional material (if consented)
• To provide customer support
• To detect, prevent and address technical issues or fraud
• To comply with legal and regulatory obligations

3. Storage and Security of Data

We are committed to securing your personal data. We use secure servers and encryption protocols where applicable. While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take reasonable commercial steps to ensure it.

4. Third-Party Services

We may use third-party services such as:

• Payment Processors (e.g., PayFast) – for secure transaction processing
• Analytics Providers (e.g., Google Analytics) – to understand user behavior
• Spam and Security Tools (e.g., Wordfence) – to protect the website from malicious activity

These services may have access to your personal data but only to perform their functions and are bound by confidentiality.

5. Data Transfers

Your data may be transferred to and maintained on systems located outside your region or country. By submitting your data to us, you consent to this transfer. We ensure your data is treated securely and in accordance with this policy.

6. Disclosure of Data

We may disclose your data if:

• Required to do so by law or legal process
• Necessary to protect our legal rights or property
• Required to protect users or the public
• In connection with a business transaction (e.g., merger or sale)

7. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect information from children. If we become aware of such data collection, we will delete it immediately.

8. User Rights & Choices

You may:

• Access and update your personal data
• Request data deletion (where legally permissible)
• Opt-out of promotional communications
• Disable cookies via browser settings

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. You are encouraged to review this page regularly.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Witfield Hardware

Phone: 010-597-1515

Address: 144 Main Street, Witfield, Jet Park, Boksburg, 1459